Axis Portal Security Standards:

1. Automatic Timeout

   After 2 hours of inactivity, users will be automatically logged out of Control Panel and/or My Workspace.
   
   

2. Forgot Password – Randomly Generated Passwords

   When a user forgets their password and uses the Forgot Password feature, an automatic email will be sent to the user with a randomly generated password that can be changed upon login.
   
   

3. Stored Passwords are Encrypted

   User passwords that are stored in our system have been encrypted for your protection.
   
   

4. Max Failed Password Attempt Account Lockout
   

   Users’ accounts will be locked out after 5 failed attempts to login at which point either a Property Manager or the Axis Portal Team must reset their account or it will automatically be reset after 24 hours.  For more information on how to unlock a user’s account, please contact the Axis Portal Team at AxisSupport@cbre.com. 

Here are some tips on how to create a strong password:

1. Minimum length: 8 characters.
2. Contains a mix of letters (uppercase and lowercase), numbers, and special characters (for example, ! @ # $ %).
3. Do not reuse the same password for multiple sites.
4. Change your password often.
5. Do not use personal information (name, birthday, etc.) or complete words.
6. Create a password by making up a sentence (for example, “I love to bake" ? "1lv2b@k3”).
7. Keep your passwords in a secure place.