1.       Click Control Panel > Setup > Coverage

2.       Select the desired Property from the drop-down menu. The Shifts screen is updated to display all shifts associated with the property you have selected; if you have not set up any shifts yet, this list will be empty.

3.       Click the Add Shift button.

4.       A pop-up window will open, allowing you to configure the new shift.

5.       Use the Days drop-down lists to select the days that the shift covers.

6.       Use the Hours drop-down lists to select the start and end time for the specified days. If this is a 24-hour shift, click the 24 Hours checkbox instead.

7.       Click Save to save the shift.

Notes:

•         Dispatching only occurs during coverage hours.

•         Requests dispatched in off hours will appear on the Outstanding list unless after hours routing is required.

•         Change for statutory holidays.

•         Escalation only occurs during coverage hours.

•         Hours are determined by shifts.

•         Shifts cannot overlap.