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Control Panel > Work Order > Tenant Requests > Escalations Setup
Canceling Escalation:
- Go to Control Panel > Work Order > Tenant Requests > Escalations Setup.
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- In the Filter section, click on the Property field and select the desired property.
- Delete the times under each escalation level for the affected request types.
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- When you are finished, click on Update at the bottom of the Escalation Settings page.
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Last Updated: September 04, 2018
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