Control Panel > Work Order > Tenant Requests > Escalations Setup

Setting Up Escalation:

• Employees must be subscribed to escalations in order to receive escalation notices. For additional details, see Non-Tenant User Subscriptions and associated topics.

1. Go to Control Panel > Work Order > Tenant Requests > Escalations Setup.
   
   


2. In the Filter section, click on the Property field and select the desired property.
3. In the Escalation Settings section, for each desired request type, enter the times for each desired level of escalation. Escalation time accumulates only during the property's coverage hours. Escalation times are re-calculated whenever the work order is updated.
   
   


4. When you are finished, click on Update at the bottom of the Escalation Settings page.