Escalation Alert Configuration

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Help Section

Escalation Alert Configuration

Control Panel > Work Order > Tenant Requests > Escalations Setup

Escalation Alert Configuration:

For each Request Type in each property, three Escalation Alerts can be configured:

Level 1 - Sends a notification when a work order has not reached Work Started status within a specified period of time.
Level 2 - Sends a notification when a work order has not reached Work Started status within a specified period of time.
Level 3 - Sends a notification when a work order has not reached Work Completed status within a specified period of time.

For more information, see Setting up Escalation.

Last Updated: September 04, 2018