Tenant Request Work Orders

Axis Portal

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Newport Beach, CA 92660
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- CONTROL PANEL
  - Work Order
    - Property Inspection Checklists
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      - Using Dashboards
        
        Scrolling Through Dashboard Tabs
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    - Messages
      - Viewing Messages
      - Creating a Work Order from a Message
    - Tenant Requests
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        System Requirements
        
        Internet Explorer 11 Settings
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        Coverage Hours
        
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        Work Order Routing
        
        Work Order Routing Modes
        Requests Made After Hours
        The "Unspecified" Request Type
        The Assignments Tab
        
        Dispatch Notes
        
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        The Pools Tab
        
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        The Forwarding Tab
        
        Adding a Forwarding Rule
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        The Options Tab
        
        TR Work Order Dispatch Options
        PM Work Order Dispatch Options
        
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      - Using Tenant Requests
        
        Tenant Request Lists
        
        List Controls
        
        Adding a TR Work Order
        Finding TR Work Orders
        Updating TR Work Orders
        The Workflow Tab
        
        Updating Work Order Details
        The Assign and Dispatch Section
        The History Section
        
        Event Types
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        The Services Section
        
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        Creating a New Reminder
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        Using Notes
        
        Creating a New Note
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        Updating Work Orders By Email
        
        Forwarding a Work Order
        Entering Time Taken
        Additional Information
        
        Estimates
        
        Creating Estimates
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        Recurring Schedules
        
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        Messages
        
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        Billing Verification
        
        Verifying Work Order Billing
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        The Schedules List
        About Employee Available Hours
        PM Work Order Dispatch Options
      - Using Preventive Maintenance
        
        PM Work Order Types
        PM Work Order Lists
        List Controls, Customization, and Filtering
        Work Order Details Overview
        Assign and Dispatch Work Orders
        Creating On Demand Work Orders
        Completing PM Work Orders
        The Notify Supervisor Flag
        Missing Values
        Finding PM Work Orders
        Cancelling PM Work Orders
    - Visitor Security
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        History Tab
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        COI and Assigning Work Orders
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- ANGUS ANYWHERE MOBILE
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    - Mobile for iOS Quickstart Guide
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    - Installation
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    - The Home Screen
    - The Overview Screen
    - Viewing and Dispatching Work Orders
    - Viewing and Sending Messages
    - Viewing Attachments
    - Using Search
    - My Work
      - Broadcasted Work Orders
        
        Accepting a Broadcasted Work Order
        Rejecting a Broadcasted Work Order
      - Tenant Request
        
        Creating a Work Order
        Updating TR Work Orders
        Completing TR Work Orders
        Rejecting TR Work Orders
      - Preventive Maintenance
        
        Creating a PM Work Order
        Updating PM Work Orders
        Completing PM Work Orders
  - Mobile Lite
    - Logging In To Mobile Lite
    - The Home Screen
    - Viewing & Dispatching Work Orders
    - Creating a Work Order
    - Viewing Messages
    - Sending Messages
    - Using Search
    - My Work
      - Broadcasted Work Orders
        
        Accepting a Broadcasted Work Order
        Rejecting a Broadcasted Work Order
      - Tenant Requests
        
        Updating TR Work Orders
        Completing TR Work Orders
        Rejecting TR Work Orders
      - Preventive Maintenance
        
        Updating PM Work Orders
        Completing PM Work Orders
  - Blackberry Angus Anywhere
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      - BlackBerry® Operating System
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    - Using Blackberry Angus AnyWhere
      - Viewing Work Orders
      - Creating Auto-Text Entries
      - Multiple Email Accounts
      - APN Settings for Broadcasted Work Orders
      - TR Work Orders
        
        Accepting TR Work Orders
        Start Work On TR Work Orders
        Record Travel on TR Work Orders
        Record Delay on TR Work Order
        Forwarding TR Work Orders
        Rejecting TR Work Orders
        Sending a Message
        Completing TR Work Order
      - PM Work Orders
  - Updating Work Orders by Text
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- CONTACT US

Help Section

Tenant Request Work Orders

Control Panel > Setup > Work Order Routing

About Scheduled Dispatch Options

The Scheduled Work Order Dispatch Option provides an opportunity for scheduled work orders to be automatically dispatched ahead of the due date and time.

TR Work Orders

TR Work Orders can be set to dispatch a specific number of hours ahead of the Requested Date and Time. Work Order Routing must also be set in order for the system to dispatch these work orders. AXIS Portal allows future dated work orders to be dispatched up to 30 days in advance. This can be configured for the entire property via Scheduled Work Order Dispatch options or for individual work orders via Dispatch Options on the work order.

Last Updated: September 05, 2018