When Estimates are submitted via a TSI, the Tenant is notified via e-mail with the Estimate information. The Tenant has the choice to Reject the Estimate at this point.
1. Click All Requests and open the request.
2. Select Reject Estimate, and enter the notes as required.
3. Click Save my Decision. This cancels the request and indicates no work will be done.
Alternatively, the Tenant may advise the Property Management Office via the TSI, telephone or in writing that they do not accept the Estimate. In this case an Administrator can Reject the Estimate in Axis Portal.
1. Click Control Panel > Work Order > Tenant Requests > Estimates.
2. Locate the work order estimate to reject from the list, then open the work order by either double-clicking on the row, or clicking on the work order ID number.
3. Click the View Estimate tab, then on Click here to view the Estimate. The estimate is displayed.
4. At the Estimate screen, click Rejected by Tenant. A window will popup where you can enter any rejection notes communicated by the Tenant.
5. Click Submit. The estimate has now been rejected.
