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Control Panel > Setup > Work Order Routing > Assignments Tab
About Dispatch Notes:
Dispatch notes can be assigned to Request Types in order to help staff members decide how to dispatch work orders that require more complex considerations. For example, when more than one vendor is available to respond to a request type, a dispatch note may be added to the request type.
Dispatch notes are internal notes, which assist the dispatcher in assigning a work order. When a request type with a dispatch note is selected in a work order, the dispatch notes appear in the Assign and Dispatch pop-up window as a link, which can be moused over.
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Last Updated: May 18, 2016
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