Control Panel > Setup > Coverage

Setting Up Shifts:

1. Go to Control Panel > Setup > Coverage.
   
   


2. Click on the Property field and select the desired property from the drop-down menu. The Shifts screen is updated to display all shifts associated with the property you have selected; if you have not set up any shifts yet, this list will be empty.
3. Click on the Add Shift button.
   
   


4. A pop-up window will open, allowing you to configure the new shift.
5. Use the Days drop-down lists to select the days that the shift covers.
6. Use the Hours drop-down lists to select the start and end time for the specified days. If this is a 24-hour shift, click the 24 Hours checkbox instead.
7. Click on Save to save the shift.
   
   

• Dispatching only occurs during coverage hours.
• Requests dispatched after hours will appear in the Outstanding List unless after hours routing is setup in Work Order Routing.
• Change for statutory holidays.
• Escalation only occurs during coverage hours.
• Hours are determined by shifts.
• Shifts cannot overlap.