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Requests Made After Hours:
If a work order has been entered outside of regular hours (i.e. the request was entered after hours) and no after hours dispatch recipient has been selected, as defined in Work Order Routing, the system will dispatch the work order at the start of the next available shift.
For example, consider a new request submitted on Friday at 6:00 p.m., during which no staff members are available to receive work, as defined in Work Order Routing. Suppose that the next shift during which a staff member is available to receive work is Monday between 6:00 a.m. and 12:00 p.m. The request will then be auto-routed on Monday at 6:00 a.m.
For additional details, please refer to the Setting Up Shifts, Editing Shifts, and Deleting Shifts.
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Last Updated: May 18, 2016
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